Privacy Policy

Privacy Policy

Effective Date: November 12, 2025

Welcome to International Collagen Resource (ICR) (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website and interact with our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

This is information that identifies you personally, or can be used to identify you, such as:

Name, job title, company/organisation name Email address, telephone number, mailing address Billing/shipping address (if you purchase products) IP address, device identifiers (if you access via website or online) Other information that you voluntarily provide (for enquiries, contact forms, subscription to newsletters, etc.)

b) Non-Personal / Aggregated Information

We also collect non-identifiable data, such as:

Usage data: pages visited, time spent on pages, referring/exit pages, click-paths Technical data: browser type, device type, operating system, screen resolution Location data (in aggregated or approximate form) Cookies and similar technologies (see our Cookies section below)

How We Collect Information

We collect information in the following ways:

When you fill out contact forms, enquiry forms, or register on our site When you subscribe to newsletters or request information When you place an order or request product/service information Automatically via your browser or device when you access the website (via cookies or tracking technologies) From other sources (e.g., publicly available databases, business partners, or social media platforms) where permitted

Use of Your Information

We use your information for the following purposes:

To respond to your enquiries, provide customer service and support To process orders, manage transactions, and deliver products or services To send you updates, newsletters, and marketing communications (if you have opted in) To monitor, improve, and personalise our website, services, and user experience To verify and process payments, prevent fraud, and fulfil legal/regulatory obligations To maintain records and meet audit/compliance requirements For internal business analysis, research and development, including improving our supply chain, product offerings, and partnerships

Disclosure of Your Information

We may share your information under the following circumstances:

With our trusted service providers, logistics partners, or suppliers who assist us in delivering services (under confidentiality obligations) With business partners, if required, in connection with joint promotions, co-branded efforts, or similar initiatives When required by law, regulation, or legal process (for example, to respond to a subpoena) To protect our rights, property, or safety, or that of our users or others If we undergo a business transaction (such as a merger, sale, acquisition, or asset transfer), in such a case, your information may be transferred as part of that transaction (with appropriate protection) With your express consent or as you direct

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, understand usage patterns, and improve our content and services.

What are cookies? Cookies are small text files placed on your device when you visit a website. How we use them: to remember your preferences, enable features, analyze site traffic, and tailor marketing. Managing cookies: You can usually disable or manage cookies through your browser settings. Please note that if you turn off cookies, certain features of our website may not function as intended.

Security of Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure servers, encrypted transmissions (e.g., SSL/TLS) Access controls, authentication, and authorization procedures Regular review and improvement of our security technologies and practices

However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including for satisfying legal, accounting, or reporting requirements. When data is no longer required, we will securely delete or anonymize it.

International Transfers

As a global supplier and partner with international operations and suppliers, we may transfer your personal information to countries other than the one in which you reside. Whenever we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Access: You can request access to the personal information we hold about you. Correction: You can request that we correct or update your information. Deletion: You can ask us to delete your personal information, subject to legal obligations. Restriction of processing: You can request a restriction on how we process your data. Objection: You can object to certain processing activities (for example, direct marketing). Data portability: Where applicable, you may request a copy of your personal data in a machine-readable format. Withdraw consent: If the legal basis of processing is your consent, you may withdraw it at any time.

To exercise these rights, please get in touch with us at the details provided in the “Contact Us” section below. We will review and respond in accordance with applicable law.

Children’s Privacy

Our website and services are not directed to children under the age of 16 (or other applicable age). We do not knowingly collect personal information from children. If you become aware that your child has provided us with their personal information, please contact us, and we will delete such data.

Links to Other Websites

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices or the content of those external sites. We encourage you to read the privacy policies of any website you visit.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy on our website, accompanied by a new “Effective Date”. Your continued use of our website and services after the changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or you wish to exercise your data rights, please get in touch with us at:

International Collagen Resource (ICR)
Address: 249 Sandstone Dr. NW, Eyota, MN 55934, USA
Email: support@intcollagen.com
Phone: +1 (507) 799-0092