Terms & Conditions

Terms & Conditions

Effective Date: November 12, 2025

Welcome to the International Collagen Resource (ICR) website (the “Site”). These Terms & Conditions (“Terms”) govern your use of the Site and any services or products offered by ICR (“we”, “us”, “our”). By accessing or using the Site, you agree to be bound by these Terms. If you disagree, please refrain from using the Site.

1. Definitions

“User”, “you”, “your” means any person who visits, browses, or uses the Site.
“Products” means any goods we supply or intend to supply via the Site or via any business dealings.
“Services” means any services we provide (or intend to provide) via the Site or in connection with our business, including enquiries, logistics, supply chain, export/import, and marketing support.
“Content” means text, images, videos, graphics, designs, or other materials displayed on the Site.
“Order” means your request to purchase Products or engage our Services, whether via the Site or otherwise.

2. Use of the Site

The Site is provided for your personal, non-commercial use (unless explicitly agreed otherwise).
You agree not to use the Site in any way that:
– violates any applicable law or regulation;
– infringes the rights (including intellectual property rights) of any third party;
– interferes with or disrupts the Site’s operation or servers or networks connected to the Site.
We reserve the right to suspend, restrict, or terminate access to the Site (or any part thereof) at our discretion without prior notice, for any reason, including technical or security issues.

3. Products and Services

Products and Services described on the Site are subject to availability and may change without notice.
The inclusion of any Product or Service on the Site does not guarantee that it will be available at the time you place an Order.
We may refuse or cancel any Order for reasons including: product or service availability, errors in pricing or description, suspected fraud, or regulatory/export control issues.
Pricing: unless otherwise stated, all prices are in [currency] and do not include shipping, import/export duties, taxes, or other charges which may be payable by you.
Delivery/Lead Time: For Products to be supplied, lead times (manufacture, shipping, export) are estimates only, and we are not liable for delays outside our control.

4. Order Acceptance & Contract

Your Order represents an offer to us to purchase Products or engage Services.
A binding contract is formed only when we send you a written (or electronic) Order confirmation or otherwise accept your Order.
Until that point, we may treat your Order as merely a preliminary enquiry and reserve the right to withdraw or modify the offer.
The contract will be subject to these Terms (and any additional terms we specify in the Order confirmation).

5. Payment

Payment terms: Unless otherwise agreed, payment must be made in whole or as per agreed terms before dispatch of Products or provision of Services.
If you fail to pay on time, we may suspend performance, cancel the contract, and/or charge interest or costs of recovery.
You are responsible for any banking, foreign exchange, import/export charges, duties, or taxes arising out of the contract.

6. Inspection, Warranty & Returns

You should inspect the Products promptly upon delivery.
If you reasonably believe the Products are defective and wish to make a claim, you must notify us within [specify period, e.g., seven calendar days] of delivery, and return them in accordance with our instructions.
We warrant that Products will conform to their specifications up to the date of delivery. Beyond that date, we shall have no liability for everyday wear and tear, or if you fail to follow instructions or make changes.
Our liability in respect of defective Products or Services is limited to repair, replacement, or refund (at our discretion).
Except as expressly set out, all other warranties, conditions or representations (whether implied or statutory) are excluded to the fullest extent permitted by law.

7. Intellectual Property

All Content on the Site (and any related materials) is owned by or licensed to us and is protected by intellectual property laws.
You may view, download, or print single copies of Content for your personal, non-commercial use only. Any other use (including reproduction, distribution, modification, or public display) is prohibited unless you obtain our prior written consent.
If you submit any ideas, suggestions, designs, or feedback (“Submissions”) to us, we are free to use them without any obligation to you.

8. Export Control & Compliance

As a global business, we may export or supply Products to or through various jurisdictions. You agree to comply with all applicable export control laws and regulations (including those of India and other relevant jurisdictions).
You warrant that you will not directly or indirectly export, re-export, sell, transfer, ship, or provide any Products, software, or technology contrary to applicable export laws or to prohibited end-users or end-uses.
If you are acquiring Products for resale or onward supply, you must not circumvent any applicable duties, taxes, customs, or regulatory controls.

9. Limitation of Liability

To the fullest extent permitted by law, our liability (whether for breach of contract, tort including negligence, or otherwise) is limited to direct losses which are reasonably foreseeable and caused by our negligence or wilful misconduct.
We will not be liable for:
– indirect or consequential losses (such as loss of business, loss of profit, loss of reputation);
– losses due to your failure to comply with instructions, or typical industrial risks;
– delays or failures caused by events outside our reasonable control (force majeure).
Nothing in these Terms limits liability for death or personal injury caused by our negligence, or any other liability which cannot legally be excluded or limited.

10. Indemnity

You agree to indemnify and hold us harmless from any claim, damage, loss, liability, cost, or expense (including reasonable legal fees) arising out of:
– your breach of these Terms;
– your violation of any law or the rights of a third party;
– your negligent or wrongful actions in using the Site, Products, or Services.

11. Force Majeure

Neither party shall be liable for any delay or failure to perform their obligations under a contract if the delay or failure is caused by events beyond reasonable control (including, but not limited to: acts of God, governmental restrictions, strikes, power failures, natural disasters, war, acts of terrorism, cyber‐attack, pandemic).

12. Governing Law & Jurisdiction

These Terms and any contract between you and us shall be governed by and construed in accordance with the laws of [specify jurisdiction, e.g., the Republic of India]. The courts of [specify location, e.g., Mumbai, Maharashtra] shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms.

13. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with any Order confirmation, represent the entire agreement between you and us about the subject matter. They supersede all prior agreements, understandings, or arrangements (whether written or oral).

15. Waiver

No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right or any other right under these Terms.

16. Amendments

We reserve the right to amend or revise these Terms at any time. We will provide you with reasonable notice (for example, by posting the revised Terms on our Site with a new “Effective Date”). Your continued use of the Site after the new Effective Date constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, please get in touch with us at:

International Collagen Resource (ICR)
Address: 249 Sandstone Dr. NW, Eyota, MN 55934, USA
Email: support@intcollagen.com
Phone: +1 (507) 799-0092